Privacy Policy
Last updated: March 2026
CareGo ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you submit a care request or contact us, we collect your name, email address, phone number, and service address. We also collect information about the type of care you need and any notes you provide.
When caregivers apply to join our network, we collect professional background information including caregiver type, experience, and availability.
We may collect usage data automatically, such as pages visited and browser type, to improve our service.
How We Use Your Information
We use your information to:
- Process and coordinate your care requests
- Communicate with you about scheduling, pricing, and updates
- Send transactional emails and SMS messages related to your booking
- Improve our service and operations
- Comply with legal obligations
Communications
By submitting a care request, you consent to receive emails and text messages from CareGo related to your booking. Standard messaging rates may apply. You may opt out at any time by replying STOP to any text message or contacting us directly.
Payment Information
Payments are processed securely through Stripe. CareGo does not store your full credit card number or payment details. Stripe's privacy policy applies to payment data.
Sharing Your Information
We do not sell your personal information. We may share limited information with caregivers assigned to your request (name, address, and care details) and with service providers who help us operate (email, SMS, payment processors). We may disclose information when required by law.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the email below.
Contact
Questions about this policy? Email us at via our contact page.